Google Mail UX – Good but not fool proof

User Experience is an increasingly big deal in web apps. I use the Google product suite for pretty much everything these days and, when exposed to that kind of usage, a lot of WebApps UI’s start to show the strain.

Generally, Google Apps have great UIs, clean, fast simple and intuitive. But even they aren’t perfect. Take this example from the new Gmail theme:

In a normal mailbox view the “Delete” button is at the far right of the main action buttons:

Mail

In the Spam view, the “Delete” button is on the left of the cluster:

Spam

Now compare the positions to the end user (the red indicates the position of the normal delete button):

Spam-overlay

What Google have done is a classic example of poor UX – same button, same action, two very different locations.

This is a rarely used button in the system and, as such, I normally end up marking Spam as Not Spam (and having to undo) when I actually meant to delete the damn thing.

It’s a simple fix but seems to have been overlooked by the Google team this far.

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